You can hardly look at the news these days without hearing about another scam or data breach that has potentially put your personal information at risk. As keepers of sensitive information for our clients, we take our legal responsibility toward protecting that information extremely seriously. Just as your health care providers need to adhere to strict legal guidelines with regard to releasing any information, we are legally bound to follow similar rules. Unfortunately, sometimes this can be frustrating for clients.
We are fortunate to have friendly, often decades-long relationships with most of our clients. We may even recognize your voice when you call. The downside of this is that, even when we are 100% certain that it’s you on the other end of phone, we cannot release any information without properly documented authorization.
